Digital transformation extends beyond the use of digital channels. It’s a radical change in product and service engineering with the associated complexity of a major impact in the value chain: new sales channels and new customer contact points, new development processes, new revenue and engagement models.
All these elements combine at the center point of all support processes: How do we ensure that our customers can be properly supported in a distributed, multi-technology, multi-vendor environment ?
At AGSDigital we have acquired, integrated and developed technologies to help service providers tackle these challenges: omni-channel support sessions, AI driven selection of resolution process and resource allocation are the foundation of our Digital Platform for Customer Experience Management.
We root from the highly competitive market of Telco and Media and bring this expertise to allow any business in any industry to deliver with a very effective Time to Market having scalability in mind.
Follow us on our www.agsdigital.com and on @realAGSDigital